atlantic city hotels tropicana casino resort

I requested to change the room and was told that the procedure was to fix the problem prior to switching guests' rooms. The cabinet that held the refrigerator was extremely dusty, the refrigerator had spilled juice in it. The room was old and musty, the A/C unit was antiquated and barely working, the shower was spraying all over the place, the carpet was stained and dirty, and the towels had stains on them. When I called the front desk to inquire why I didn't have an Oceanview she was rude and I was told the Oceanview room that I paid for and confirmed was already sold out. When I got to the room it was not an Ocean view but instead, it was a view of the bay. I booked a Havana Ocean View Executive Room/King/Non-Smoking. This hotel was horrible from check-in to check-out. Tropicana AC must be giving people incentives to leave 5-star reviews on here and YOUTUBE because this hotel is disgusting.

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